Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the 2H Clean website, software, applications, CRM platform, automation systems, communication tools, and related services. 2H Clean is operated by WIB TECH SOLUTIONS LLC (“2H Clean,” “WIB Tech Solutions,” “we,” “us,” or “our”).

By creating an account, purchasing a subscription, or using our services, you agree to these Terms.

1. Our Services

2H Clean provides software and technology solutions designed primarily for service businesses, including cleaning companies. Depending on your subscription, services may include:

• Customer relationship management and lead management.
• Sales pipelines, forms, surveys, appointment scheduling, and calendars.
• Email, SMS, telephone, automated follow-up, and missed-call text-back functionality.
• Reputation management and review requests.
• Website, funnel, estimate, quotation, payment, and customer database features.
• Workflow automation, reporting, artificial intelligence features, and third-party integrations.

Features, limits, and availability may vary by plan.

2. Account Eligibility

You must be legally capable of entering into a binding agreement to use 2H Clean. If you use 2H Clean on behalf of a business, you represent that you have authority to bind that business to these Terms. You are responsible for providing accurate account information.

3. Account Security

You are responsible for protecting your credentials, maintaining account confidentiality, controlling access to your account, and promptly notifying us of unauthorized activity. You are responsible for activity performed through your account except where applicable law provides otherwise.

4. Subscription and Billing

Certain services require a paid subscription. By purchasing a subscription, you authorize us or our payment processor to charge the payment method provided. Subscriptions may automatically renew according to the billing cycle selected during purchase. Prices, features, limits, and billing intervals will be disclosed at purchase. Unless otherwise stated, subscriptions continue until cancelled.

5. Free Trials

We may offer free trials or promotional access at our discretion. Trial duration, eligibility, and features may vary. Unless otherwise stated during signup, paid billing may begin when a trial expires if a valid payment method has been provided and the subscription has not been cancelled. We may modify or discontinue trial offers at any time.

6. Cancellation

You may cancel a subscription through available account controls or by contacting support. Cancellation stops future subscription renewals but generally does not retroactively refund charges already incurred. You remain responsible for charges incurred before the effective cancellation date.

7. Refund Policy

Unless otherwise specified in writing or required by law, subscription fees are non-refundable once a billing period has begun. We may provide refunds, credits, or exceptions at our discretion. Setup fees, onboarding fees, migration fees, custom development fees, advertising costs, telecommunications charges, and usage-based expenses may be non-refundable once work or usage has occurred.

8. Acceptable Use

You may not use 2H Clean to violate applicable law, send unlawful spam, send communications without legally required consent, engage in fraud, impersonate others, upload malicious software, attempt unauthorized access, distribute illegal content, harass or threaten others, violate intellectual property rights, conduct phishing, circumvent security controls, abuse telecommunications networks, resell services without authorization, interfere with other users, or promote illegal goods or services.

9. SMS, Telephone, Email, and Messaging Compliance

Customers using SMS, telephone, email, or automated communications are responsible for complying with all applicable communication, marketing, privacy, and telecommunications laws and industry requirements. Where applicable, this includes requirements relating to consumer consent, opt-in records, opt-out requests, do-not-call rules, sender identification, message frequency, carrier requirements, the Telephone Consumer Protection Act, A2P messaging requirements, and email marketing rules.

Customers must obtain appropriate consent before sending marketing communications and must provide recipients with reasonable methods to opt out. For SMS, recipients may opt out by replying STOP.

Customers are responsible for determining whether their campaigns, customer lists, and communications comply with applicable laws and regulations.

9A. 2H Clean SMS Messaging Program

WIB TECH SOLUTIONS LLC, operating the 2H Clean brand, may send informational text messages to individuals who have provided consent. Messages may include responses to customer inquiries, support communications, appointment coordination, service updates, account notifications, requested information, and other non-marketing communications related to an existing inquiry or relationship.

Message frequency varies based on your interactions with us. Message and data rates may apply.

Reply STOP to opt out of SMS messages at any time. Reply HELP for assistance, or contact support@2hclean.com or +1 (572) 223-2885.

Consent to receive text messages is not a condition of purchasing goods or services. SMS opt-in information and consent are handled according to our Privacy Policy.

10. Telecommunications and Usage Charges

SMS messages, telephone calls, email delivery, telephone numbers, artificial intelligence usage, and other communication or consumption-based services may incur additional charges. Such charges may be billed separately from the base subscription. Rates may change as a result of carrier, telecommunications, platform, or third-party supplier pricing.

11. Customer Data

You retain ownership of data that you lawfully submit to the platform. You grant us a limited right to host, process, transmit, copy, and otherwise use that data as necessary to provide the services, maintain the platform, provide support, prevent abuse, improve reliability, and meet legal requirements.

You represent that you have all rights, permissions, notices, and consents required to submit and process such data.

12. Data Export and Account Termination

Customers are responsible for exporting information they wish to retain before terminating an account. Following termination, access to account data may be restricted or removed. We may retain certain records as needed for legal, security, fraud prevention, accounting, dispute resolution, or legitimate business purposes.

13. Third-Party Integrations

2H Clean may connect with services operated by third parties, including telecommunications providers, payment processors, calendar platforms, advertising services, email providers, analytics services, social platforms, artificial intelligence providers, and other software. We do not control third-party services, and their availability, pricing, functionality, policies, and performance may change without notice. Your use of third-party services may be subject to separate agreements.

14. Artificial Intelligence Features

Certain 2H Clean features may use artificial intelligence or automated systems. AI-generated content may contain errors, omissions, or inaccurate information. You are responsible for reviewing AI-generated communications and content before relying on them for important business, financial, legal, health, or customer decisions.

15. Intellectual Property

The 2H Clean brand, software interface, website, documentation, graphics, designs, workflows, templates, and related intellectual property are owned by us or licensed to us. Except where expressly permitted, you may not copy our software, reverse engineer our systems, reproduce proprietary materials, resell proprietary templates, remove required notices, or use our intellectual property without authorization.

16. Customer Content

You retain ownership of content you upload to 2H Clean. You grant us permission to host, process, transmit, and display that content as necessary to operate the services. You are responsible for ensuring that your content does not violate law or third-party rights.

17. Service Availability

We aim to provide reliable services but do not guarantee uninterrupted availability. Services may be temporarily unavailable due to maintenance, software updates, network outages, telecommunications problems, third-party provider failures, security incidents, or events outside our reasonable control.

18. No Guarantee of Business Results

2H Clean provides software and business automation tools. We do not guarantee leads, customers, revenue, sales, search engine rankings, advertising results, review ratings, appointment conversion, profitability, or any specific financial outcome. Results depend on many factors outside our control, including your offer, market, pricing, reputation, sales process, customer service, advertising, and business operations.

19. Disclaimer of Warranties

To the maximum extent permitted by law, the services are provided on an “as is” and “as available” basis. We disclaim warranties not expressly provided in writing, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

20. Limitation of Liability

To the maximum extent permitted by applicable law, WIB TECH SOLUTIONS LLC, 2H Clean, and their officers, employees, contractors, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to your use of the services, including loss of revenue, profits, customers, data, business opportunities, or goodwill.

To the maximum extent permitted by law, our aggregate liability relating to the services will not exceed the amount paid by you to us during the three months immediately preceding the event giving rise to the claim. Some jurisdictions may not permit certain limitations, in which case applicable law will control.

21. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless WIB TECH SOLUTIONS LLC, 2H Clean, and their officers, employees, contractors, and service providers from claims, losses, liabilities, damages, costs, and expenses arising from your misuse of the services, violation of these Terms, violation of applicable law, customer communications, marketing campaigns, submitted content or data, or infringement of third-party rights.

22. Suspension and Termination

We may suspend or terminate access where reasonably necessary due to non-payment, fraud, abuse, security risks, illegal activities, excessive misuse, violation of these Terms, or telecommunications compliance problems. Where appropriate, we may provide notice before termination. Serious violations may result in immediate suspension.

23. Changes to Services

We may add, modify, replace, or discontinue features as our platform evolves. Where practical, we will provide notice of material changes that substantially affect paid services.

24. Changes to These Terms

We may update these Terms periodically. Updated Terms will be posted with a revised effective date. Continued use of the services after revised Terms become effective constitutes acceptance where permitted by law.

25. Governing Law and Venue

These Terms are governed by the laws of the State of Wyoming, United States, without regard to conflict-of-law principles, except where applicable consumer protection law requires otherwise. Subject to applicable law, disputes arising from these Terms or the services shall be brought in a court of competent jurisdiction located in Wyoming.

26. Entire Agreement

These Terms, together with applicable order forms, subscription agreements, the Privacy Policy, and any other written agreement between you and WIB TECH SOLUTIONS LLC, constitute the agreement governing your use of 2H Clean.

27. Contact