Privacy Policy

2H Clean is a software and technology service operated by WIB TECH SOLUTIONS LLC (“2H Clean,” “WIB Tech Solutions,” “we,” “us,” or “our”). This Privacy Policy explains how we collect, use, disclose, and protect information when you visit 2hclean.com, use our software platform, submit a form, book an appointment, communicate with us, or otherwise use our services.

1. Information We Collect

We may collect information that you voluntarily provide to us, including:

• Name, business name, email address, telephone number, and business address.
• Account credentials and profile information.
• Website, service, appointment, estimate, quotation, and customer relationship information.
• Information submitted through forms, surveys, demo requests, support messages, or consultations.
• Billing and transaction information. Complete payment card details are generally processed by third-party payment processors rather than stored directly by us.
• Customer and lead information uploaded or collected through the platform.

We may also automatically collect technical and usage information such as IP address, browser type, device type, operating system, referring pages, pages viewed, login activity, cookies, approximate location, and date and time of access.

2. Information Processed on Behalf of Customers

2H Clean provides CRM, marketing automation, customer communication, scheduling, reputation management, and related business software. Our business customers may upload or collect information about their customers, prospects, employees, contractors, or other contacts.

This information may include names, email addresses, telephone numbers, service addresses, appointment information, estimates, quotations, communications, service history, lead information, payment-related information, and marketing preferences.

When we process information on behalf of a business customer, that customer is generally responsible for determining the lawful basis, purpose, and manner of collection and use. 2H Clean processes that information as needed to provide the contracted services.

3. How We Use Information

We may use information to:

• Provide, maintain, secure, and improve the 2H Clean platform.
• Create and manage accounts, CRM records, pipelines, calendars, appointments, forms, surveys, and workflows.
• Send requested email, SMS, telephone, and other communications.
• Provide reminders, notifications, customer support, product updates, and service messages.
• Process subscriptions, billing, and payments through authorized providers.
• Detect fraud, abuse, security threats, and violations of our agreements.
• Analyze platform usage and improve performance and functionality.
• Comply with legal obligations and respond to lawful requests.
• Send marketing communications where permitted by applicable law and consent requirements.

4. SMS and Text Messaging Privacy

If you provide a mobile telephone number and consent to receive text messages, you may receive messages related to appointment confirmations, reminders, customer service, service updates, account notifications, requested information, and promotional communications where appropriate consent has been provided.

Message frequency may vary. Message and data rates may apply. You may opt out at any time by replying STOP. For help, reply HELP.

Consent to receive marketing text messages is not a condition of purchasing goods or services.

5. Email Communications

We may send transactional emails such as account notifications, password resets, appointment confirmations, billing notices, customer support communications, and service-related notices. We may also send marketing emails where permitted. Marketing emails will include a reasonable unsubscribe method. Certain essential transactional messages may still be sent as necessary to operate your account.

6. Cookies and Tracking Technologies

We may use cookies and similar technologies to maintain sessions, remember preferences, improve website functionality, analyze traffic, measure marketing performance, detect security threats, and improve services. You may control cookies through your browser settings, but disabling certain cookies may affect functionality.

7. How We Share Information

We may share information with service providers that help operate our business, including providers of cloud hosting, CRM infrastructure, email delivery, SMS and telecommunications services, payment processing, customer support, analytics, website hosting, security, authentication, automation, and integrations.

We may also disclose information to comply with legal obligations, respond to lawful requests, protect our rights or users, investigate fraud or security threats, or as part of a merger, acquisition, financing, restructuring, or sale of business assets.

We do not sell personal information in the ordinary meaning of selling information for monetary consideration.

8. Third-Party Services

2H Clean may integrate with third-party platforms and providers, including payment processors, email providers, telecommunications providers, calendar services, advertising platforms, social media services, analytics services, CRM and automation infrastructure, accounting platforms, artificial intelligence providers, and other applications selected by our customers. Your use of third-party services may also be governed by their own privacy policies and terms.

9. Payment Information

Payments may be processed by third-party payment processors. We generally do not directly store complete payment card numbers. Payment processors may collect and process financial information under their own privacy policies and applicable security standards.

10. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information. However, no internet transmission, electronic storage system, or software platform can be guaranteed to be completely secure. You are responsible for safeguarding your account credentials and promptly notifying us of suspected unauthorized access.

11. Data Retention

We retain information for as long as reasonably necessary to provide services, maintain business and accounting records, meet contractual obligations, resolve disputes, prevent fraud, and satisfy legal or regulatory requirements. Retention periods may vary based on the type of information and purpose of processing.

12. Your Privacy Rights

Depending on your location, you may have rights to request access, correction, deletion, a copy of certain information, restriction or objection to certain processing, withdrawal of consent, or opt-out from certain marketing communications. We may need to verify your identity before processing a request.

13. California Residents

California residents may have additional rights under applicable California privacy laws, including rights relating to access, correction, deletion, categories and sources of personal information, purposes of collection, and certain disclosures. We will not discriminate against a user for exercising applicable privacy rights.

14. Children's Privacy

2H Clean is intended for businesses and persons legally able to enter into contracts. Our services are not directed toward children under 13, and we do not knowingly collect personal information directly from children under 13.

15. International Users

Our services may be accessed from countries outside the United States. Information may be transferred to and processed in the United States or other jurisdictions where our service providers operate, subject to applicable law.

16. Business Customers' Responsibilities

Businesses using 2H Clean are responsible for ensuring that their collection, use, and communication with customers complies with applicable laws. This includes obtaining appropriate consent for SMS messages, marketing messages, automated communications, telephone calls, email marketing, and recording or monitoring communications where applicable.

Customers must not upload or process information that they do not have lawful authority to use.

17. Changes to This Privacy Policy

We may update this Privacy Policy periodically. When material changes are made, we may update the effective date and provide additional notice where required. Continued use of the services after an update constitutes acknowledgment of the revised policy where permitted by law.

18. Contact Us